Frequently Asked Questions

Catbuddy is a cat sitting company owned and operated by cat parents who are cat lovers and cat enthusiasts. We take our cat sitting business very serious and every single Catbuddy in our network too. Catbuddy sitters truly know the needs of cats on a daily basis. We make sure every cat in our care has lots of attention, fresh water, feed and a clean litter box.

We don’t believe in boarding cats as its incredibly nerve wreaking for the cat and their parents. Cats like to be in their own comfort and routine, that’s why Catbuddy is your local and trusted cat sitter while you’re away. We can come into your home or office and make sure your precious feline is happy and healthy.

Catbuddy is insured and bonded and we continually educate ourselves in the care of cats.

Please visit this link for more information Catbuddy is your cat’s new extended family.

We offer a variety of services depending on your specific cats needs. Please refer to our city packages located under Services.

* Please note: if you are going to be away for consecutive days, we do require our cat sitters to check in on your pet every day. Having your pet sitter visit when away is important because if there happens to be an issue it will be dealt with immediately. Anything can happen when pets are left alone—and cats are no exception. From an unexpected health issue to potential home damages from a cat accidentally loosening a water hose behind a washing machine, not checking on a cat daily while the owner is away can have costly—or tragic—consequences.

You can reach our offices, per city location:

Office hours for NYC:
Mon-Fri 9am-6pm
Sat 9am-5pm
NYC@catbuddy.com 

Office hours for Los Angeles:
Mon-Fri 10am-6pm
Sat 10am-5pm
LA@catbuddy.com

Office hours for Miami:
Mon-Fri 10am-6pm
Sat 10am-5pm
hello@catbuddy.com

Yes. Catbuddy and all of our Catbuddy sitters are covered through Business Insurers of the Carolinas, a highly recommended service by Pet Sitters International. All policies are customized towards specific pet service needs.

Creating an account is a breeze. Click on Book a Catbuddy on the homepage or on the Book link located in each individual package under Services.

You will be re-directed to our booking portal to set up your complimentary Meet & Greet and create your special pet’s profile. A Catbuddy specialist will be contact shortly after to schedule your Meet & Greet. Once completed you can log back in to schedule your Catbuddy Sitter. You can also download the WebApp by following a brief video instruction located in Web App link in catbuddy.com. If you would prefer, a Catbuddy specialist can walk you through the process. Please call our offices during business hours or email us at hello@catbuddy.com.

1. We require one (1) working set of keys at the time of the meet and greet of you plan to book. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. We will not access your apartment/condo via a leasing office or by following someone through the gate.
2. If you live in a doorman building, keys may be left with a full-time concierge where they should be easily accessible from the doorman. Please make sure your Catbuddy sitter’s name is on the list of people that can enter the apartment when you are not there to attend.
3. There will be a $15 dollar charge for us to pick up / drop off keys at any other time than the meet and greet if applicable.
4. NO KEYS will be mailed by regular mail, hidden outside or locked in homes on last visits. Should keys become unusable, the lock malfunction, Client fails to leave a key or for any other reasons beyond Catbuddy’s control, Catbuddy LLC and Cat Sitters have authorization to employ the services of a locksmith to gain entry to a Client’s home on Client’s behalf. Client will be responsible for all expenses incurred and will reimburse Catbuddy with the credit card on file.

We must have the alarm codes, password, and alarm company name and phone number in our secure online reservation system. If we do not have this information in our system, we will not be responsible for any false alarms. Alarms must be in good working condition with no numbers sticking or not working properly.

Prices for our services depend on many factors and the package you have selected. Go to Book a Catbuddy and select your city to view specific pricing.

We accept payment in form of Credit Card or Debit card, ACH or cash apps. All payment must be received in full before the start of any visit.

Your card is charged at the time of booking, similar to reserving a flight. Catbuddy holds onto the funds and releases payment to your Catbuddy sitter five days after the service is complete.

Visits cancelled with less than 48 hours’ notice will be charged the rate of one visit. Visits cancelled with at least 48 hours’ notice will result in a credit applied to future pet sitting visits. No refunds will be given.

Overnight Visits-you must provide a 7-day notice from the start of the appointment to cancel any or all overnight visits. No credits or refunds will be given if overnights are cancelled after the 7-day notice period from the start of the appointment.

All reservations over the holiday periods require a 7 day cancellation notice prior to the start of service. No credits or refunds will be given if visits are cancelled within an appointment without a 7 day notice from the start of that appointment.

Our Holidays are: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Thanksgiving Friday, Christmas Eve, Christmas Day, and New Year’s Eve.

Credits given as a result of cancelling with required notice will be held on account for 6 months. After 6 months, the credit will no longer be available.

Catbuddy and the entire team care about the health of you and your fur babies.

With the current environment, Catbuddy is prepared to navigate these challenging circumstances with health and safety in mind. We follow protocols and use good hygiene practices during covid-19 to help prevent the spread of the virus. We have comprised a recommended safety checklist below.

• Scheduling Meet & Greet with your Catbuddy via Zoom, FaceTime or Whatsapp.
• Scheduling in-person Meet & Greet with your Catbuddy wearing a face mask and having sanitized hands.
• The key exchange will be coordinated by you and the Catbuddy sitter. We recommend leaving the key in a secured secret place, in person or renting a lockbox.
• All our Catbuddy sitters will arrive wearing face masks and sanitized hands.
• Catbuddy sitters will wash their hands between visits, before and after touching any pets and before and after touching any surface in the home.

If you have any questions or concerns about how Catbuddy and team are doing their best to keep you, your pets, and themselves safe, please contact us at hello@catbuddy.com.